Last Updated: April 29, 2026
Welcome to Chile Retreat. These Terms of Service ("Terms") govern your use of the ChileRetreat.com website and the services provided by our luxury hotel located in Santiago, Chile. By accessing our website, making a reservation, or staying at our property, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.
All reservations are subject to availability and confirmation by Chile Retreat. When making a reservation, you must provide accurate and complete information. A valid credit card is required to secure your booking.
To ensure a smooth experience for all our guests, please adhere to our designated times:
Early check-in and late check-out may be available upon request, subject to availability and potential additional charges. Guests must present a valid government-issued photo ID and the credit card used for booking upon arrival.
Payment terms and cancellation policies vary depending on the specific rate or package selected at the time of booking. Generally:
We strive to maintain a peaceful, luxurious, and safe environment for all our guests. You agree to conduct yourself in a respectable manner and not cause any nuisance or annoyance to other guests or staff.
Chile Retreat shall not be held liable for any loss, damage, or theft of personal property belonging to guests. In-room safes are provided for your convenience, but use of them is at your own risk. Furthermore, we are not liable for any personal injury, illness, or death occurring on our premises unless caused by our gross negligence.
We are not liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, war, or pandemics.
These Terms shall be governed by and construed in accordance with the laws of the Republic of Chile. Any disputes arising out of or in connection with these Terms or your stay at Chile Retreat shall be subject to the exclusive jurisdiction of the courts located in Santiago, Chile.
If you have any questions or concerns regarding these Terms of Service, please contact our management team: