Terms of Service

Last Updated: April 29, 2026

1. Introduction & Acceptance of Terms

Welcome to Chile Retreat. These Terms of Service ("Terms") govern your use of the ChileRetreat.com website and the services provided by our luxury hotel located in Santiago, Chile. By accessing our website, making a reservation, or staying at our property, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Reservations & Booking Policies

All reservations are subject to availability and confirmation by Chile Retreat. When making a reservation, you must provide accurate and complete information. A valid credit card is required to secure your booking.

• Rates are quoted in USD or CLP and are subject to applicable taxes and fees.
• Special requests (e.g., specific room locations, dietary requirements) are subject to availability and cannot be guaranteed.
• We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity.

3. Check-In and Check-Out

To ensure a smooth experience for all our guests, please adhere to our designated times:

• Check-in Time: 3:00 PM (15:00) local time.
• Check-out Time: 12:00 PM (Noon) local time.

Early check-in and late check-out may be available upon request, subject to availability and potential additional charges. Guests must present a valid government-issued photo ID and the credit card used for booking upon arrival.

4. Payment & Cancellation Policy

Payment terms and cancellation policies vary depending on the specific rate or package selected at the time of booking. Generally:

• Standard reservations must be canceled at least 48 hours prior to the scheduled arrival date to avoid a cancellation fee equal to one night's room rate plus taxes.
• Non-refundable rates and special promotional packages cannot be canceled or modified after booking.
• In the event of a no-show, the total price of the reservation will be charged to the credit card on file.

5. Guest Conduct & Age Restrictions

We strive to maintain a peaceful, luxurious, and safe environment for all our guests. You agree to conduct yourself in a respectable manner and not cause any nuisance or annoyance to other guests or staff.

• The primary guest making the reservation must be at least 18 years of age.
• Casino Lounge Access: Access to our on-site casino lounge is strictly restricted to guests aged 18 and older. Valid identification may be required for entry. We enforce a strict compliance policy regarding age verification for all regulated entertainment areas.
• Smoking is strictly prohibited in all indoor areas, including guest rooms. Designated outdoor smoking areas are available. A cleaning fee will be charged for smoking in non-smoking areas.
• Pets are not allowed on the property, with the exception of certified service animals.

6. Liability Disclaimer

Chile Retreat shall not be held liable for any loss, damage, or theft of personal property belonging to guests. In-room safes are provided for your convenience, but use of them is at your own risk. Furthermore, we are not liable for any personal injury, illness, or death occurring on our premises unless caused by our gross negligence.

7. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, war, or pandemics.

8. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Chile. Any disputes arising out of or in connection with these Terms or your stay at Chile Retreat shall be subject to the exclusive jurisdiction of the courts located in Santiago, Chile.

9. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact our management team:

• Email: [email protected]
• Phone: +56 2 8844 2021
• Address: Av. de los Andes 1245, Providencia, Santiago, Chile