Privacy Policy

Last Updated: April 29, 2026

1. Introduction

Welcome to Chile Retreat ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ChileRetreat.com), use our services, or stay at our luxury hotel in Chile.

Please read this policy carefully. By accessing or using our website and services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Data"). The types of Personal Data we collect include:

• Contact Information: Your full name, email address, phone number, and physical address.
• Reservation & Booking Data: Check-in and check-out dates, room preferences, special requests, and dietary requirements.
• Financial Information: Payment card details and billing address (processed securely by our third-party payment gateways).
• Identification Data: Passport details, national ID, or driver's license numbers as required by Chilean law for hotel registration.
• Technical & Usage Data: IP address, browser type, device information, and browsing behavior collected via cookies and similar technologies.

3. How We Use Your Information

We use your Personal Data for the following purposes:

• To process and manage your room reservations, spa bookings, and restaurant tables.
• To provide personalized customer service and fulfill any special requests during your stay.
• To send administrative information, such as booking confirmations and policy updates.
• To comply with legal obligations, including Chilean hospitality and tax regulations.
• With your explicit consent, to send you marketing communications regarding promotions, new services, or exclusive experiences.

4. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, analyze site traffic, and understand where our audience comes from. You have full control over your cookie preferences through the Cookie Settings panel accessible on our website. We categorize cookies into Necessary, Analytics, and Marketing. Necessary cookies are essential for website operation, while others require your active consent.

5. Sharing Your Information

We do not sell your personal data. We may share your information only with:

• Service Providers: Trusted third parties that assist us in operating our website, processing payments, or providing hotel services (e.g., booking engines, local tour operators).
• Legal Authorities: When required by law, subpoena, or other legal processes to protect our rights or the safety of our guests.

6. Data Security and Retention

We implement industry-standard security measures, including encryption and secure server hosting, to protect your data from unauthorized access, loss, or alteration. We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements.

7. Your Data Protection Rights

Depending on your location (including the European Economic Area under GDPR), you may have the following rights regarding your personal data:

• The right to access, update, or delete the information we have on you.
• The right to restrict or object to our processing of your personal data.
• The right to data portability (receiving your data in a structured, machine-readable format).
• The right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise these rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected]
• Phone: +56 2 8844 2021
• Address: Av. de los Andes 1245, Providencia, Santiago, Chile